Effective Date: 08/08/2025
At Webemart Marketplace, we want you to feel confident shopping with us. Our goal is to ensure that every product and service you purchase meets your expectations. This Refund & Returns Policy outlines how we handle returns, exchanges, and refunds.
1. Product Returns
Eligibility: Returns are accepted within 30 days of delivery.
Products must be unused, in original packaging, and in resellable condition.
Proof of purchase (order number or receipt) is required.
Certain items such as clearance, customized, or digital products may not be eligible for return.
2. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 7–14 business days.
Shipping fees are non-refundable. If your order included free shipping, the original shipping cost may be deducted from your refund.
3. Exchanges
We replace items only if they are defective or damaged upon arrival.
If you need an exchange, contact us at [[email protected]] within 7 days of receiving the product.
4. Non-Returnable Items
The following items cannot be returned or refunded:
Gift cards or digital downloads
Clearance or final sale items
Customized, special-order, or personalized products
Opened software, digital tools, or services already performed
5. Service Refunds
Digital services (e.g., website design, SEO, marketing campaigns) are non-refundable once work has begun.
Cancellations made before project work starts may qualify for a partial or full refund, depending on the agreement.
For subscription-based services, cancellations will take effect at the end of the current billing cycle unless otherwise specified.
6. Shipping for Returns
Customers are responsible for paying return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee that we will receive your returned item.
7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us at [[email protected]] within 7 days of delivery with photos of the product and packaging. We will arrange for a replacement or refund.
8. How to Request a Return or Refund
To initiate a return or refund, please contact our support team with:
Your full name and order number
Item(s) you wish to return
Reason for return
Photos (if applicable)
Contact Us:
Webemart Marketplace
Email: [[email protected]]
Website: https://www.webemart.com